Many people ask, “why do we need a telecoms audit”? The answer is simple.
We’ve found that even when customers have had a new system or upgraded services installed, they are not getting the best value from their supplier or the services provided. Many IT companies supply telecoms services and do not have a specialized telecoms department, consultant services or technicians. They approach telecoms from an IT perspective and often look for the easiest or most popular services to deploy without taking into consideration individual requirements. We approach telephony services from a different angle, giving us the edge over other providers.
A telecoms audit is a comprehensive health check of your business’s communication systems, including your phone lines, internet connection, physical equipment, and monthly bills.
What a Telecoms Audit Involves
Billing Review: Checking every item on your monthly invoices to eliminate charges for unused phone lines, mystery add-ons, or outdated packages across your property.
Contract Analysis: Reviewing existing supplier contracts to identify auto-renewals, notice periods, and opportunities to negotiate better rates.
Equipment & Hardware Check: Inspecting physical assets—such as guest-room handsets, reception switchboards, conference room equipment, admin and staff handsets and headsets, to ensure everything functions properly.
Infrastructure Assessment: Evaluating your connection reliability and bandwidth capacity to handle heavy Wi-Fi usage alongside core business operations.
Key Concepts Explained in Plain English
Leased Lines: Think of a leased line as a private highway for your internet. Unlike standard home broadband, which is shared with nearby businesses and residential neighbours, a leased line provides a dedicated fibre cable or connection straight to your property.Why it matters for hospitality: It offers guaranteed, uninterrupted internet speed, even when hundreds of guests connect to Wi-Fi at once, during peak hours or large events.
SIP Trunks: Think of SIP trunks as virtual telephone cables. Instead of using physical copper wires to connect your phone system to the outside world, SIP trunks route call traffic securely over your internet connection.
Why it matters for hospitality: They replace costly traditional phone lines, allow staff to take calls anywhere on property or where there is an internet connection and make scaling your phone system up or down simple as guest demand changes
Why Businesses Need One
Cuts Unnecessary Costs: Eliminates duplicate charges and fees for ghost lines left behind by old setups or previous management.
Protects Guest Experience: Prevents embarrassing Wi-Fi outages or dropped calls at the front desk, in event spaces, or in guest rooms.
Prepares for Modernization: Identifies legacy tech (like old copper phone networks) that needs upgrading before suppliers phase it out.
In summary, we look to save you money without any cost to you. Our audit is free of charge with no obligation to purchase services from ourselves. We would be happy to answer any questions you may have so please feel free to ask.
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